FAQ — Tenantly

For tenants

Finding space.

Is Tenantly really free for tenants?

Yes — $0, forever. No trial that expires, no premium tier you'll be pushed into later. Brokers pay a subscription to reach qualified tenants; that's the whole business model. We never charge tenants and we never take a piece of your deal.

Where do the listings come from?

We aggregate listings from major brokerages — Colliers, CBRE, Avison Young, Cushman & Wakefield, JLL, and more — into a single deduplicated index that refreshes continuously. Instead of checking ten websites and a stack of PDFs, you set your requirements once and watch everything that fits.

Do I have to sign anything or commit to anyone?

No. Using Tenantly creates no agency relationship, no exclusivity, and no obligation to transact. You can work with any broker you like, on or off the platform — including one you already have. Tenantly just makes sure you see the whole market.

How fast are the alerts, really?

The moment a listing enters our index and matches your mandate, you're notified — typically within minutes of it going live. Commercial deals move fast, and the best spaces often go to whoever saw them first. That's the problem we built Tenantly to fix.

Who can see my requirements?

Until you act, nobody sees your identity — brokers only see aggregate demand in the market. When you save a listing or choose to engage, that listing's broker is notified and sees your requirements (size, budget range, timing) so they can respond usefully. Details are in our Privacy Policy.

Does Tenantly replace my broker?

No — we're not a brokerage and we don't do deals. Tenantly gets you complete market visibility and a direct line to listing brokers. Bring your own representation, or connect with brokers through the platform. Either way, the professionals handle the transaction; we handle the matching.

Ready to see what fits? Set your mandate free →

For brokers

Finding tenants.

What does Tenantly cost for brokers?

A flat subscription — see Pricing for current plans. No commission, no referral fee, no percentage of your deal, ever. Your economics stay yours.

Do you take a cut of my deals?

Never. Tenantly is software, not a competing brokerage. We charge a predictable subscription and stay out of your commission entirely. We're not licensed to trade in real estate and don't want to be — the platform works because we're neutral infrastructure.

Which CRMs do you integrate with?

Pipedrive, Salesforce, and HubSpot today, with more on the way. Sync is two-way: listings push out, leads flow in — no migration, no retraining, no double entry. You connect through your CRM's own login, and you can disconnect any time.

What makes a lead "qualified"?

Every lead arrives with a live mandate attached: property type, size range, budget, target timing, and how closely your listing matches. These are tenants who set real requirements and actively saved your listing — not form-fills from someone browsing photos. You start the first conversation already knowing what they need.

How does mandate matching help me win listings?

The market index works both directions. When you pitch a listing, you can show the owner how many live tenant mandates it matches today — real demand, quantified. And when a new listing hits the market matching one of your client requirements, you hear about it the moment it goes live.

Is my client data shared with other brokers?

No. Your client requirements and CRM data are yours. Other brokers never see your pipeline. Matching happens inside the platform: your requirements are compared against listings, and you get the alert — not your competitors. Details in our Privacy Policy.

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